Shipping & Delivery

We aim to provide fast, reliable, and affordable shipping for all our customers. Below is an outline of our shipping and delivery process, including potential issues and solutions to help ensure a smooth experience.
Shipping Methods and Delivery Time
We offer the following international shipping options, with delivery times varying based on your destination:
DHL: Estimated delivery time is 3-7 business days.
FedEx: Estimated delivery time is 5-10 business days.
UPS: Estimated delivery time is 5-10 business days.
Standard shipping: The delivery time is usually 7-14 working days, depending on your location.
Expedited shipping: For customers who require faster delivery, we offer expedited shipping options. The delivery time for expedited transportation is usually 3-7 working days.
Shipping Costs
Shipping costs are calculated based on your order’s weight, destination, and chosen shipping method. You can view the total shipping cost at checkout before finalizing your purchase.
Order Processing Time
All orders will be processed and shipped within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Delivery Time
The estimated delivery time depends on your shipping method and location. Please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances such as weather conditions or postal carrier delays.
Shipping Address
Ensure that the shipping address is accurate and complete. We are not responsible for delivery delays or failed deliveries due to incorrect or incomplete addresses. Please verify your address before submitting your order.
Common Shipping Issues & Solutions
1.Delayed Delivery
Issue: Your package is taking longer than expected to arrive.
Solution: Shipping delays may occur due to weather conditions, holidays, or postal service backlogs. Please check the tracking number for updates. If you haven’t received your package within the expected timeframe, contact our customer service for assistance.
2.Missing or Lost Package
Issue: The package has not arrived and tracking shows it was delivered.
Solution: First, check the garage, lawn, or other relatively hidden places and ask neighbors or family members if they have received the package. If the package is still lost, please use the tracking information to contact the carrier and submit a claim. You can also contact our customer service team, and we will assist you in resolving the issue.
3.Damaged Package
Issue: The package or item is damaged upon arrival.
Solution: If the item is damaged, please take clear photos of the damaged package and product, and contact us immediately. We will work with the carrier to file a claim and resolve the issue by offering a replacement or refund.
4.Incorrect Address
Issue: Your order was shipped to an incorrect address.
Solution: If you notice an error in the shipping address, please contact us immediately. If the order has already shipped, we may not be able to change the address, but we can help you track the package or assist in redirecting it if possible.
5.Customs Delays (for International Orders)
Issue: Your international order is delayed due to customs procedures.
Solution: Customs clearance times can vary depending on the country and regulations. Please check with your local customs office for more details on any potential delays. We are not responsible for customs charges, duties, or taxes in international shipments.
6.Missing Tracking Information
Issue: Tracking information is not updating or is unavailable.
Solution: Sometimes, it can take up to 48 hours for tracking information to update after shipment. If the issue persists, contact the carrier or our customer service team for further assistance.